How to write it: a complete guide to everything you'll ever write

Principles

Social

Job Search

Employment & employee communications

Proposals & reports

Inquiries, requests & response communications

Problems, sensitive matters & resolutions

Orders, credit & collections

Marketing, public relations & sales communication

Media relations, publicity & publication

Electronic communication.

Principles

Social

Job-search

Business and employment

Proposals and reports

Inquiries, requests, and responses

Problems

Orders, credit, and collections

Sales

Public relations

Electronic communications

Appendices : Forms of address ; Avoiding discriminatory words ; Spelling guide.